Refund policy
Return and Refund Policy
At Ezavar Clothing, all items are custom made-to-order. As such, we do not offer refunds or accept returns on personalized products. If there is a problem with your order, we are committed to resolving it through our reprint process.
Reprint Requests
If you experience an issue with your order, you may request a reprint by contacting us directly. Please provide supporting documentation, such as clear photos and a description of the issue, so we can review your request promptly. Each case is reviewed individually to ensure your concerns are handled accurately and fairly.
When We Offer Free Reprints
A free reprint will be provided when:
- The product arrives damaged
- There are printing errors, or the print/design does not match your original file
- You receive the wrong item
- The order is lost in transit
- There is a clear production error or garment issue
Note: Each reprint request must be supported by documentation showing the issue with the order or product. All requests are reviewed individually.
Wrong Size Ordered
Because all items are custom made-to-order, we cannot offer exchanges or reprints when a customer orders the wrong size. Any replacement due to customer error is at the customer's cost.
Additional Information
- Refunds are not available for any reason; only reprints will be considered with proper documentation.
- Please ensure your artwork is print-ready to avoid delays or errors.
- For questions or support, contact us through our official channels.